---
title: How to unlock a case your colleague is working on?
description: This training video explains how to identify who is currently handling a case and how to unlock a case if your colleague is working on it.
---

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April 2, 2026

# How to unlock a case your colleague is working on?

## This training video explains how to identify who is currently handling a case and how to unlock a case if your colleague is working on it.

---

![111guide-logo](https://help.molecularhealth.com/hs-fs/hubfs/111guide-logo.png?width=150&height=33&name=111guide-logo.png)

A locked padlock icon indicates that someone from your organization is actively working on the case. In this scenario, you can only access the case in a read-only mode.

Click the **padlock icon** to switch between the locked and unlocked states.

This video was created using the MH Guide 6.3. To learn about new features and updates, please watch the video: **What is new in MH Guide 8.4?**

 

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