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How to unlock a case your colleague is working on?

This training video explains how to identify who is currently handling a case and how to unlock a case if your colleague is working on it.

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A locked padlock icon indicates that someone from your organization is actively working on the case. In this scenario, you can only access the case in a read-only mode.

Click the padlock icon to switch between the locked and unlocked states.

This video was created using the MH Guide 6.3. To learn about new features and updates, please watch the video: What is new in MH Guide 8.2?